Terms of Service

1. Who we are

TradeDocs UK (referred to as "we", "us" or "TradeDocs") operates the tradedocs.co.uk website and the TradeDocs Pro application at app.tradedocs.co.uk. These Terms form a contract between you (the engineer using the service) and us.

By creating an account or using the service you confirm that you have read, understood and accepted these Terms and the Privacy Policy.

2. The service

TradeDocs Pro helps UK electrical and gas engineers produce compliance documents, including:

• Electrical certificates: EICR, MEIWC, EVCR and DVI, written against BS 7671:2018+A2:2022 (and subsequent published amendments).
• Gas certificates: Landlord Gas Safety Records (CP12) under the Gas Safety (Installation and Use) Regulations 1998.
• Invoices, quotations and Risk Assessment / Method Statement documents.

The service uses AI vision (currently Google Gemini 2.5 Pro) to help you capture site data quickly. AI output is a draft — you review, edit and sign off every field before a certificate is issued.

3. Your account

To use the service you create an account with an email address, a password (minimum 8 characters), a 6-digit in-app PIN and — optionally — device biometrics.

You agree to:

• Keep your password and PIN private. Never share them.
• Tell us immediately if you think someone else has accessed your account.
• Provide accurate details when you sign up and keep them up to date.
• Use the service in line with your registration body's code of conduct.

One engineer, one account. Team accounts are planned for a future release and are not part of the current service.

4. Pricing and payment

TradeDocs Pro is pay-as-you-go in pounds sterling. There is no subscription. You top up your wallet; each certificate, quote or invoice you generate deducts a small, published amount from your balance. Current prices are visible in the app before you pay.

New accounts receive a welcome credit when they sign up. The amount is set in the app and may change; it is always a one-off bonus rather than a recurring payment.

VAT is handled in line with UK rules. If you need a VAT invoice, you can download it from within the app.

5. Engineer responsibility for certificates

Every certificate you issue through TradeDocs Pro remains your legal responsibility as the qualified engineer. You are responsible for:

• Being competent for the work recorded — for example, registered with Gas Safe Register for gas work under GSIUR 1998, or on a relevant electrical scheme for installations covered by BS 7671.
• Carrying out the correct inspection, testing and verification in person.
• Checking that every value, reading, observation and declaration on the certificate is accurate before you sign it off.
• Keeping Professional Indemnity and Public Liability insurance appropriate to your work.

If you sign a certificate, the certificate is yours. TradeDocs Pro is the tool that produced the PDF — not the certifying authority.

6. Acceptable use

You must not:

• Issue a certificate for work you did not inspect, or work outside your competence and registration.
• Falsify readings, photos, findings or signatures.
• Impersonate another engineer.
• Upload content that breaks UK law, infringes copyright, or contains malware.
• Attempt to break, reverse engineer or overload the service.
• Use the service to harass, threaten, or commit fraud.

Serious or repeated breaches will lead to your account being revoked. We may also report unlawful activity to the appropriate authority.

7. Cancellation and refunds

You can close your TradeDocs Pro account at any time from the app. When you do:

• Your account is deactivated and your PII is scheduled for deletion in line with the Privacy Policy.
• Certificate metadata required by NICEIC, NAPIT or Gas Safe registry audit is retained for six years as permitted by law.
• Any remaining wallet balance can be refunded to the original payment method if requested within 30 days of closure. We cannot refund a balance spent on generated certificates.

Consumer rights. Because TradeDocs Pro is digital content supplied to a business professional, the 14-day cancellation right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 does not generally apply. If you used the service as a consumer and believe it should, contact us — we will act in line with the law.

8. Availability and changes

We aim to keep the service available 24/7 but we do not guarantee uninterrupted access. We run on Cloudflare infrastructure, and planned maintenance or emergency fixes can cause brief downtime.

We may change features, add new certificate types, or retire outdated ones. Where a change materially reduces what you already paid for, we will tell you in advance and — where reasonable — refund the affected balance.

9. Our liability

We provide the service with reasonable skill and care. To the extent the law allows:

• TradeDocs is not liable for any certificate content you choose to sign — see Section 5.
• We are not liable for indirect or consequential loss, lost profits, or lost business opportunities.
• Our total liability for any claim arising from the service is capped at the amount you paid us in the 12 months before the claim.

Nothing in these Terms limits any liability that cannot legally be limited, including liability for death or personal injury caused by negligence, fraud, or a breach of your statutory rights that cannot be excluded.

10. Intellectual property

The TradeDocs name, logo, software, PDF templates, and underlying compliance logic belong to TradeDocs UK. You retain ownership of the content you upload (site photos, customer details, readings) and of the certificates you sign. You grant us the limited permissions we need to process that content and produce your certificates.

11. Termination

You may close your account at any time. We may suspend or close an account that breaches these Terms, is used unlawfully, or is used in a way that creates risk for other engineers or the public. Where we can, we will warn you first and give you a chance to put things right.

12. Law and jurisdiction

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction to settle any dispute arising from them, except that if you live in Scotland or Northern Ireland you can bring proceedings in the courts of your home jurisdiction.

13. Contact

Questions about these Terms? Email hello@tradedocs.co.uk. For data protection questions, see the Privacy Policy.